Returns & Exchanges

At Eureka Farms, we take pride in the health and quality of our plants, offering a 30-day guarantee to ensure your home garden thrives. If your order arrives damaged or fails to meet your expectations, we are committed to making it right through a replacement or refund.

Return Process

• 1.
  Document the Condition

  Take clear photos of the plant and its packaging within 48 hours of delivery to document any health issues or shipping damage.

• 2.
  Contact Support

  Email our green-thumb experts at [email protected] with your order number and the photos you captured.

• 3.
  Review Process

  Our horticultural team will review your claim within 2 business days to determine the best solution, such as a replacement or care instructions.

• 4.
  Resolution Delivery

  Once approved, we will ship a healthy new specimen at no cost to you or issue a full refund to your original payment method.